EliteCall Logo

World-Class BPO Services based in
Jordan – Cut Costs by 45% Without Compromising Quality!

Partner with Elite Call to elevate your operations through our premier Client Success and Support Services, strategic Offshore Lead Generation, and comprehensive Back-Office Solutions, all designed to drive efficiency, enhance service quality, and deliver substantial cost savings.

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Lower Operational Costs
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Average CSAT Score
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Reduced Handle Time

Our Services

Elite Call provides a comprehensive range of business process outsourcing services designed to help your company optimize operations, reduce costs, and enhance customer experiences.

Client Success and Support Services.

Deliver a superior customer experience with our expertly trained, multilingual support teams. From technical assistance to end-to-end order management, our agents ensure rapid issue resolution, consistently high CSAT scores, and service excellence at every touchpoint.

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Strategic Offshored Lead Generation Services.

Accelerate your sales pipeline with our dedicated lead generation experts. Through proactive outreach and strategic engagement, we identify and qualify high-value prospects; driving a measurable increase in lead quality and boosting conversion rates by an average of 32%.

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Comprehensive Back-Office Solutions.

Enhance operational efficiency with our end-to-end back-office solutions. From data management and transaction processing to administrative support, we streamline workflows, improve accuracy, and drive significant reductions in operational costs.

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Our Process

We employ a methodical and strategic approach to guarantee seamless integration and deliver outstanding outcomes tailored to your business objectives.

01

Strategic Discovery

We initiate the process with an in-depth needs assessment to thoroughly understand your business objectives, operational challenges, and strategic goals.

02

Bespoke Solution Architecture

Our team crafts a meticulously tailored outsourcing framework, encompassing detailed process workflows, key performance indicators, and comprehensive implementation roadmaps.

03

Talent Acquisition & Development

We meticulously recruit and cultivate dedicated professionals, ensuring the perfect blend of expertise and cultural alignment to meet your specific business requirements.

04

Deployment & Operationalization

We execute a seamless integration of our services within your existing workflows, facilitating a smooth transition that minimizes disruption and maximizes efficiency.

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Sustained Performance Enhancement

Ongoing monitoring and strategic optimization of processes to consistently surpass your business objectives and elevate operational excellence.

Why Choose Jordan?

Jordan offers a unique combination of highly educated talent, cost-effectiveness, and business-friendly environment for your outsourcing needs.

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Educated Workforce with University Degrees

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Lower Operational Costs vs. US Markets

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Timezone Alignment with EU Markets

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Average CSAT Score Across Clients

Ready to Optimize Your Operations?

Start saving up to 45% on operational costs while improving quality and efficiency. Get in touch with us today for a free consultation.